On release of any new Operating System, please resist the temptation to click that 'update' link. We strongly recommend waiting a few months to give software and peripheral manufacturers time to update their drivers and software. Please follow this link to the latest compatibility chart, including links to the latest version of ColorNavigator 7.
Check calibration sensor or 'probe' compatibility here
Can't display the full resolution? ColorEdge monitors are equipped with 2 modes. They can be run as a VIDEO monitor, or as a GRAPHICS monitor. If your monitor is maxing out at 1920x1080, check that the monitor hasn't been bumped into VIDEO (Yuv) mode. If it has, please change your monitor back to PC (RGB) mode.
*Checking and changing the mode: Menus differ between models. Please refer to your monitor user manual to guide you.
macOS 10.15 Catalina and beyond
From Mac OS 10.15 (Catalina), macOS no longer supports 32bit software. This includes ColorNavigator 6 (CN6). 7+ year old ColorEdge monitor models will continue to display your images, although, the calibration method must change. See effected models and recourse suggestions below.
Effected EIZO Software
The below software is built on a 32-bit platform, therefore not supported from OS 10.15 onward.
Advice: Upgrade to ColorNavigator 7
IMPORTANT - check that your monitor is compatible with CN7 before upgrading ... see list below
If your monitor is not in the below list, please upgrade to ColorNavigator 7 (an amalgamation of CN6 and CN.NX)
The below monitors are compatible with ColorNavigator 6 and NX ONLY. CN6 & CN.NX are not supported by macOS Catalina. If your model is listed here, please refrain from updating your macOS or update your EIZO monitor (see loyalty discount offer below, and a list of supported monitors here )
CG220, CG221, CG222W, CG223W
CG241W, CG242W, CG243W
Effected Calibration Sensors
The below sensors operate with a 32-bit driver and are not supported by macOS Catalina. Please refrain from updating the OS or change to a newer model.
If you would like to continue using ColorNavigator 6 or NX to hardware calibrate your monitor, please do not update your macOS to the latest version. We do understand that this is not an option for some of you, so read on.
Option 2 - Upgrade to a new EIZO ColorEdge CG (now equipped with a built-in calibration sensor)
Take advantage of our loyalty discount offer to purchase a new ColorEdge CG range monitor. This is available to territories covered by EIZO APAC - Australia, Singapore, New Zealand, Malaysia, Indonesia, Vietnam, Philippines, Myanmar.
If you would like to update to a ColorEdge CG range monitor and take advantage of a 10% loyalty discount off any authorized reseller's price, or to find out which ex-demo units are available, please contact us via this online form. Please note that this is available to EIZO APAC territories only.
Option 3 - Purchase basICColor Display 6
Like EIZO ColorNavigator, BasICColor is a hardware calibration software - this means it is able to calibrate the RGB properties of the monitor panel, by accessing the colours (LUT) in the monitor's logic chip. This is a must for those serious about creativity. A hardware calibration results in more colour tones for your monitor to 'paint' your image / video files on to the screen. (Whereas, a software calibration is handled by the software bundled with your sensor (colorimeter or spectrophotometer) ... the software will create an ICC profile, which will effect/adjust the signal before it is transmitted out of your computer. Some tones are discarded in this process, resulting in a smaller colour palette from which to paint the files on to the monitor screen. This is sometimes called 'lossy'). BasICColor was 69 euros at last check). https://www.basiccolor.de/en/
Tech Tip: Have you recently updated your Mac OS, to find issues with your EIZO monitor?
Try this: Unplug monitor, restart computer, log-in to computer, re-connect your EIZO & switch it back on.
(Thanks to Anthony R in WA who found this in macrumors.com
Further details required?
a) Contact the reseller from whom you purchased your EIZO for clarification.