In January 2004 the Toyota Customer Assistance Center in Aichi, Japan underwent a large-scale overhaul. One of the changes was to introduce a multi-monitor setup for each customer service agent consisting of three 17-inch EIZO monitors. Toyota’s selection criterion was that the monitors’ image display closely resembles a catalog so that workers could accurately answer inquiries from customers. Eight years later, Toyota gave EIZO high marks after experiencing no problems with the image quality and replaced all its monitors with EIZO monitors when it relocated its customer assistance center in 2013.
Three 17-inch monitors for each desktop
Benefits of Choosing EIZO
Toyota Customer Assistance Center opened in 2013
Customer service representatives have to simultaneously view a large quantity of information such as brochures, product information, and FAQs and record the inquiries. The three screen multi-monitor environment is recognized as a tool for quickly and accurately supporting customers.
The monitors’ stand offers a wide range of movement so the screens can be positioned at the right angle and height. The many types of white and silver car body colors are generally difficult to distinguish on screen, but this has not a problem because the monitors offer detailed color adjustment settings. This flexibility which is not readily apparent from reading the monitors’ specs, contributes to their value.
Besides the long service life that comes with EIZO’s high quality products, another benefit for this large-scale installation is low power consumption which saves energy and reduces running costs.