Frequently Asked Questions (FAQ)
We have compiled the answers to the most frequently asked question for you here. We add to this list on an ongoing basis so that you are kept up to date at all times.
Search
My CG/CX/CS monitor is not recognized by the ColorNavigator. What is the problem?
Often, people forget to establish the USB connection between the monitor and the PC/Mac. ColorNavigator uses the USB cable to calibrate the monitor. Please check that the USB cable is inserted correctly and is also functioning properly.
What does Auto EcoView mean?
EcoView Automatic is turned on by briefly pressing a button. In the case of strong lighting, the image brightness is increased, while it is reduced in the case of weak lighting. This results in the highest levels of ergonomic comfort at the workstation thanks to the most constant contrast possible, which incidentally saves both money and the environment.
What is Power Resolution for, and what should users bear in mind?
Power Resolution enhances contours and microstructures on the screen. This makes the image display clearer and more vivid. Games, videos, and images take on more depth and appear roomier in dimension. This is particularly effective for slightly blurred scenes as well as ones with a metallic reflection. Structures and contours can be displayed in sharper or softer focus as desired. The user can activate Power Resolution and define the extent to which it is activated using the OnScreen menu.
Note:
High-resolution one-point pixel patterns (mesh patterns), such as ones in moving images of bushes or rocks, require very high-performance graphics boards to optimally display movement. If delays arise due to lower-performance graphics boards, we recommend reducing the Power Resolution setting to 1 or switching it off entirely. Otherwise, the delays may cause annoying changes in brightness.
How long is the warranty for EIZO Medical LCD monitors?
The warranty for EIZO RadiForce monitors is 5 years for most models including an on-site replacement service. EIZO recommends an image brightness that is considerably higher than the minimum requirements in accordance with QS RL for monitors used for medical diagnostics. This recommended brightness is guaranteed by EIZO.
The corresponding product data sheets show which guarantee applies to which RadiForce model.
How can halos be reduced and non-homogeneous black areas be improved?
For most LCD panel types, illumination of the screen is not completely equal and the brightness fluctuates slightly. This may result in the formation of halos. This is particularly noticeable in dark images at the edge of the screen. For example, as the FORIS FG2421 has an extraordinarily low black level, even minimal halos can be seen in some conditions. This effect can be reduced or even removed by adjusting the values for black level, contrast, gamma or contrast enhancer.
What is the best way to select gamma and white balance on the monitor?
Our recommendations for ColorEdge monitors are as follows:
White balance:
In practice, it is common to align the white balance of the screen with the light box (and not with the working color space). This is usually D50, or 5000 Kelvin.
D65 is usually used for proofing in daylight or for photography in general.
Gamma:
We recommend that users select the tonal values of the monitor to approximate the working color space as closely as possible. That way, the application’s/operating system’s color management does not have to do as much work to correct the tone values for the monitor output.
Examples:
PhotoRGB, Adobe RGB, and sRGB are based on a gamma characteristic of 2.2. This means that the screen should also be calibrated to 2.2. ECI-RGB is based on a gamma of 1.8.
The L* gamut does not recognize any gamma function; instead, L is equidistant. Overall, these recommendations refer to the smallest differences in hues.
When calculating the output, color management takes into account the monitor profile that contains the set gamma. Users should select the monitor gamma in accordance with the gamut gamma in order to eliminate banding. Alternatively, users can work without gamma, only using L* for the monitor and gamut. However, the illuminance of the proof does not really recognize color management. Because of this, the screen’s white balance should be selected in accordance with the illuminance of the proof, and not in accordance with the gamut.
Our recommendations for FlexScan monitors are as follows:
Gamma = 2.2 und white balance = 6500
Are EIZO monitors compatible with all graphics boards?
In terms of ports available on the monitors: generally speaking, yes. We recommend graphics boards with DisplayPort 1.2 (60 Hz) for monitors with 4K resolution.
How can I deactivate FreeSync to use the blur reduction function?
For graphics card that support FreeSync, we recommend also using this function on the monitor. This is factory preset on the monitor. It is not technically possible to combine FreeSync and blur reduction. A lit red LED on the front of the monitor shows that it is ready to receive FreeSync signals. In order to use blur reduction, FreeSync must be deactivated on the monitor. To do so, first turn off the monitor. Press and hold the control button upwards while you press the power button for at least 2 seconds. The administrator menu appears. Under "Signal format", select "Display Port 1.2" to reduce blur reduction.
For graphics cards that do not support FreeSync, manual settings are not necessary. Readiness to receive FreeSync signals is automatically deactivated. Blur reduction is available and is all the more effective at higher refresh rates. Depending on the graphics card, 100, 120 or 144 Hz are available for selection.
To what extent can the blur reduction and FreeSync functions be combined?
For graphics card that support FreeSync, we recommend also using this function on the monitor. This is factory preset on the monitor. It is not technically possible to combine FreeSync and blur reduction. A lit red LED on the front of the monitor shows that it is ready to receive FreeSync signals. In order to use blur reduction, FreeSync must be deactivated on the monitor. To do so, first turn off the monitor. Press and hold the control button upwards while you press the power button for at least 2 seconds. The administrator menu appears. Under "Signal format", select "Display Port 1.2" to reduce blur reduction.
For graphics cards that do not support FreeSync, manual settings are not necessary. Readiness to receive FreeSync signals is automatically deactivated. Blur reduction is available and is all the more effective at higher refresh rates. Depending on the graphics card, 100, 120 or 144 Hz are available for selection.
I cannot get sound through the speakers. What can I do?
Please check whether the audio cable between the sound card (PC) and monitor is connected. Adjust the volume of the monitor using the right arrow key.
Information on older EIZO models is available on the EIZO Global website.