Frequently Asked Questions (FAQ)
We have compiled the answers to the most frequently asked question for you here. We add to this list on an ongoing basis so that you are kept up to date at all times.
When do I need a DualLink signal?
At resolutions greater than 1920 x 1200, you need a DualLink signal and cable, as the bandwidth is higher than 165 MHz.
How does the calibration work?
During the calibration by the user, the desired white point and gamma curve are transferred to the gray scale through a combination of measurements and calculations. This process is typical at EIZO as it saves time and is more precise than the measurements of several tone values with conventional manual measuring devices, which are prone to errors. The accuracy of the factory calibration with sensitive laboratory measuring equipment serves as a secure foundation in this regard.
To what extent is the USB-C interface suitable for transmitting the image signal?
EIZO monitors have a USB-C interface that supports what is known as DisplayPort Alternate Mode. This allows the monitors to receive image signals via a USB-C connection. The computer system and/or its USB-C port also has to support this mode, e.g., MacBook Pro and its Thunderbolt interface. Please note the computer manufacturer’s specifications.
How can I calibrate my EIZO ColorEdge monitor?
The EIZO ColorNavigator software can be used to calibrate and profile ColorEdge-LCD monitor hardware. IMPORTANT: Please do not use an alternative calibration software, which may not be able to use the hardware function of ColorEdge LCD monitors.
What are the benefits of the integrated calibration sensor?
An integrated calibration sensor governs the maximum color accuracy. It positions itself automatically for calibration and then conceals itself in the safety of the casing until the next measurement is taken. Each monitor is exactly coordinated using its sensor. For example, the measurement location is correlated with the middle of the image at the upper edge of the image so that the sensor takes measurements as if it were in the middle of the image. This integrated solution rules out the variability, which may arise when using external measuring devices. Even the influences of ambient light are determined when initiating the sensor and considered during calibration.
What does "resolution" mean?
The LCD display is comprised of a fixed number of image elements (pixels), which light up to display the contents of the screen. The image is comprised of horizontal and vertical pixels. LCDs achieve the best image quality if all pixels can be allocated data, i.e. if the resolution configured on the computer corresponds to that of the LCD display.
I have a wide gamut monitor that displays images in Web browsers (Internet Explorer, Firefox, and so on) in an oversaturated way. What causes this oversaturation and what is the best way to handle it?
Most Web browsers do not support color management. This means that the browsers ignore images’ color profiles. As a result, sRGB images, for example, are displayed in the monitor’s entire gamut (wide gamut). This is why the images are displayed in an oversaturated way. This also applies for image viewing software that doesn’t support color management.
The sRGB mode that is included on all EIZO monitors offsets the monitor colors in the sRGB gamut. This allows the EIZO monitor to correctly display the sRGB images in the browser/viewer by getting the monitor to correct what the browser or image viewing software ignores.
What is a look-up table (LUT)?
This is where the signal values are allocated to the color tone values for the output in the monitor. EIZO monitors are 16, 14, 12, or 10 bit instead of the conventional 8 bit look-up table (LUT) for precise color control. Precision work, performed by a high-performance chip developed in-house at EIZO.
How can I repair my EIZO monitor if it is defective?
Repairs and on-site exchanges are carried out via our service partner:
Please use the free service contact form:
Office hours are Monday-Friday from 08:00 a.m. to 04:30 p.m.
For repairs outside the warranty, you will receive a cost estimate without delay.
What does the EIZO ColorNavigator do?
The ColorNavigator software is used to simply and accurately calibrate ColorEdge screens.
Information on older EIZO models is available on the EIZO Global website.