Frequently Asked Questions (FAQ)
We have compiled the answers to the most frequently asked question for you here. We add to this list on an ongoing basis so that you are kept up to date at all times.
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What does HDCP mean?
Digital signal encryption system as copy protection for digital contents, for example for videos, music, etc. The transmission of digital contents is protected as the contents are encrypted on the transmitter's side, sent via a DVI output and once again decrypted on the recipient's side. Digital contents may not be reproduced if both the transmitter and recipient device do not support HDCP.
I still have an EIZO monitor that is more than five years old and is not stated on www.eizo.de. Can I still receive documentation or replacement parts?
Please contact our service partner:
UNISERV GmbH
Rudolf-Diesel-Straße 28
24558 Henstedt-Ulzburg, Germany
Free service contact form:
https://www.eizo.be/support-service/repair-service/warranty-contact-form/
Office hours are Monday-Friday from 08:00 a.m. to 04:30 p.m.
Isn’t text on a 4K monitor difficult to read?
It doesn’t have to be. You can maintain the precision of the 4K image while viewing text at a size comfortable for you.
DPI scaling settings on a Mac (HiDPI display)
DPI scaling settings on Windows* (HiDPI display)
*With Windows, the software also must support HiDPI.
How does the EIZO on-site replacement service work?
The EIZO on-site replacement service is performed by our service partner UNISERV GmbH. Please use the contact form: https://www.eizo.be/support-service/repair-service/. If you need to replace your device, an equivalent replacement device will be ready for you within one working day. A driver will come to you and deliver the replacement device to your incoming goods area or reception. He will take the defective device with him.
Are FORIS LCD monitors compatible with Playstation and Xbox?
Yes. When using an Xbox you should check that the monitor is set to 60 Hz (see Xbox manual).
What degree of color matching is possible between the printer, monitor, and image processing software?
Our little guidebook, ‘EIZO's Guide to a Further Enjoyment of Digital Photography,’ contains the answer to this question and a brief overview of the topic in a comic-book format.
Which values do I need to set in ColorNavigator to achieve the optimal results?
To achieve optimal results, it is advisable to familiarize yourself with the color management topic,
What should users bear in mind when selecting a monitor for image processing?
Our little guidebook, ‘EIZO's Guide to a Further Enjoyment of Digital Photography,’ contains the answer to this question and a brief overview of the topic in a comic-book format.
What is PowerManager for?
PowerManager recognizes when work using the monitor is interrupted. It then automatically reduces power consumption, through to switching off the monitor.
How do I dispose of my old monitor in an environmentally friendly manner?
Since the German Electrical and Electronic Equipment Act (ElektroG) entered into force on March 24, 2006, old electrical equipment can no longer be disposed of with the normal waste. It must be disposed of in an environmentally friendly manner and recycled. This also applies to old EIZO devices.
If you are a private end consumer, you should simply take your old monitor to a local collection center. You will not be charged for this. You can find out where your nearest collection center is from your local authority.
If you are a business customer, simply contact us.
Information on older EIZO models is available on the EIZO Global website.